Christopher Trace, I would like to take this opportunity to thank you so much from the bottom of my heart, in allowing your extremely talented staff member Mr Michael Stockwell to assist me with preparing my final summary case to the ombudsman.
I was in need of some advice on how to correctly set out my case for the viewing of the ombudsman before his final decision was made.
I certainly did not expect it to be done for me, and in such a prompt and professional way. Michael worked on it to all hours of the evening and he continually checked with me that I had received the documents and that it was in fact containing all the truth and was correct, he stuck with it until it was sent off.
I sent the carefully prepared ordered zip folder and for some reason it didn’t send properly. And he then instructed me how to send it again ensuring it sent to the correct place.
His work ethic and professionalism needs to be commended I was so overwhelmed of how amazing he was. I’m sure he is an invaluable asset to your firm. Thank you so much for allowing Michael to help me, as this decision will in turn affect the direction of my assets in the future.
I will definitely be recommending your firm highly to my friends and clients.
Thank you again Kind Regards Ingalisa